Support Center

BCA Return Policy

Last Updated: Apr 14, 2015 12:19PM EDT
BIG CLOUD ANALYTICS, INC.
RETURN POLICY – FOR EVALUATION KITS
Rev. 3/31/15
 
 
Non-warranty returns.
 
You may return to us any functioning BASIS Peak™ wearable device purchase from us as part of an evaluation kit during the 104 day pilot period (consisting of a setup period of 14 days after receipt of the device & the following ninety (90) day evaluation period) for a refund as indicated below.   Please note that the method of refund will be based on your original method of payment.  
 
1.     Non-Warranty Return during setup period.  If you decide to return a functioning BASIS Peak™ device during the setup period, you will receive a full refund of the evaluation kit price paid.
 
2.     Non-Warranty Return during the evaluation period.  If you decide to return a functioning BASIS Peak™ device during the evaluation period, you will receive a refund of the full value of the BASIS Peak device only.
 
For all returns, you must pack your BASIS product in its original packaging and include all accessories and documentation.   Please note that we reserve the right to charge for any damage to the BASIS product, and missing part fees may apply.
 
Please contact us at support@bigcloudanalytics.com prior to returning any product to receive a return authorization form and return number. You will be responsible for, and pre-pay, all return shipping charges and shall assume all risk of loss or damage to product while in transit to us. We recommend that you use a traceable method of shipping for your protection.  We will pay for shipping to return any product to you.
 
Once you have obtained the return authorization and return number, please send us your purchased Basis product with the return number as well as return address clearly marked on the outside of the package and on the shipping slip if you choose to use traceable carriers such as UPS or FEDEX.
 
Warranty Returns.
 
For the rare instance where a BASIS PEAK™ device is not free from defects, Big Cloud Analytics will facilitate return and repair/replacement for you with BASIS, in accordance with their policy, which is shown below.   Please contact us at support@bigcloudanalytics.com for information on such a return.  PLEASE DO NOT CONTACT BASIS DIRECTLY.
 
“BASIS products are warranted to be free from defects in materials or workmanship for one (1) year from the date of purchase from an authorized dealer of Basis products. Within this period, we will, at our sole discretion, repair or replace any components that fail in normal use. Such repairs or replacement will be made at no charge to you for parts and/or labor, provided that you shall be responsible for any transportation charges.  Replacement products may be new or refurbished at our discretion.
 
This warranty does not apply to: (i) cosmetic damage, such as scratches, nicks, stains and dents; (ii) consumable parts, such as batteries, unless product damage has occurred due to a defect in materials or workmanship; (iii) damage caused by accident, abuse, misuse, water (in excess of specifications), flood, fire, or other acts of nature or external causes; (iv) damage caused by service performed by anyone who is not an authorized service provider of BASIS; or (v) damage to a product that has been modified or altered without the prior written permission of BASIS.
 
Repairs have a ninety (90) day warranty.  If the unit sent in is still under its original warranty, then the new warranty will be the longer of ninety (90) days or the balance of the original one-year warranty.
 
THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY LIABILITY ARISING UNDER ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE.  Subject to applicable law, in no event shall our liability exceed the purchase price of the Hardware.
 
This limited warranty does not apply to any software that may be required to use the Basis products.  All software is licensed pursuant to an End User License Agreement and services provided in connection with the BASIS products are provided pursuant to our terms and conditions, located here: www.mybasis.com/support.”
 

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